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Return Policy

Play Sand is part of being a child, our best times are spent playing in Sandbox Sand. Colored Safe Sand is so much a part of childhood, from Arts and Crafts Sand, Sandbox Sand, Aquarium Sand for our fish to Play Sand.

You Must Have A RON:

Do not return the product to us unless you a obtained a Return Order Number (RON) from us. If merchandise is defective or damaged upon receipt YOU MUST NOTIFY US WITHIN THREE (3) DAYS via e-mail and you must advise us of any damaged. We will then provide you with instructions on how to, and where to return the damaged item if it is to be returned and give you a Return Order Number (RON).

All packing material must be saved and the item must be packed in the original packing material for return and it is the customers responsibility to insure the item is packed correctly to prevent any further damage.

Customer Requested Returns: Product must be shipped prepaid. Credit will be issued at 75% of the invoiced amount with no credit for shipping. Contact us via email at CustomerService@KidSafeSand.com or contact us directly at 248-925-9648. You will be provided with return shipping address.

Refused Shipments: Credit will be issued for product, less shipping costs.